Consequently, the complaint was marked as “unresolved,” which negatively impacted the casino’s safety rating, and further recommendations for her protection against online gambling were provided. The Complaints Team attempted to facilitate communication with the casino, urging them to take immediate action on the self-exclusion request and address the player’s refund. Despite multiple requests to set limits and close her account, the casino ignored her pleas and failed to provide any support, resulting in losses exceeding £2,000. The player from the United Kingdom raised a formal complaint against Winorio.com, citing severe financial loss and mental distress due to the platform’s negligence in enforcing responsible gambling protections. The Complaints Team extended the response time to allow for further communication; however, due to a lack of response from the player, the investigation could not proceed.
Game Providers Behind Winorio
Winorio Casino has a Great User feedback score based on the 15 user reviews in our database. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Winorio Casino has been subject to a thorough evaluation done by our expert casino review team. You can contact Winorio Casino support via live chat on the site or write to our email. It includes 25 levels, each of which opens up new opportunities for online casino clients. Each bonus is activated upon deposit of €20 or more.
Safety Index – Winorio Casino fairness and safety
Save my name and email in this browser for the next time I comment. Aren’t you satisfied with this casino yet? Yes, they are completely safe to play on and are regulated by Costa Rica. Feel free to use our KYC guide which provides step-by-step instructions to ensure your account verification is quick and easy. They take around 1-5 banking days to process a bank transfer to your account. Withdrawals at Winorio Casino are quite easily sailing if your account is verified and payment method too.
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